VIA MAID SERVICES - Phone (404) 531-4149 Fax (404) 437-7631
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FAQ


Here are a few questions that you may have about our service:

Are you licensed, insured and bonded?
Yes, we are licensed, insured and bonded.
What happens if you accidentally break something in my home or business?
Of course we are always as careful as we can be when cleaning your home or business, however, accidents happen. If an accident should occur a claim will be filed with our insurance company.
How many people come into my home or business?
Most of our cleaning technicians are team of two. However, few cleaning technicians work alone.
How long are they in my home or business?
We do not work by the hour. We will leave your home or business when the job is completed to your satisfaction. We guarantee our work!
Do you send the same person each cleaning?
We guarantee the same Cleaning Technician each cleaning. Unless something happen and we need to substitute them.
Will you tell me what time you will clean my home?
Our appointments fall between the hours of 7:00 AM and 7:00 PM. We will provide you with an estimated time of arrival. If you have a specific time that you need service, we will make every attempt to accommodate you.
Will you tell me what time you will clean my business?
Yes, we will tell you the time of arrival. Normally, business cleaning is done after hours, however, if you have a specific time that you need service, we will make every attempt to accommodate you.
Do I need to have cleaning products for the cleaners?
Normally, the customer provides the cleaning products and we do have on hand all the cleaning supplies in case a product is missing. We bring all the equipment. After the first cleaning, if you don’t have a specific product that we need, we will notify you, so you can purchase it for us. If you decide not to provide a cleaning products including Paper towel, an extra charge of $ 5.00 will be add to your regular fee every time we clean your home. That way, you don’t have to worry about purchasing any cleaning products.
Do I need to do anything before you come to clean?
In order to get the best cleaning, we do recommend that you pick up any clothing on the floor and that you do not leave your dressers etc. piled up with too much STUFF. We can always clean more thoroughly when we don’t have to wade through STUFF. We also ask that, if you have clean dishes in your dishwasher, you unload them. We will be happy to load any dirty dishes that you may have. Remember, we will not run your dishwasher, only load it for you.
Do I need to be there when you come to clean my home, apartment or office?
No, it is not necessary unless you just want to be there. All that you will need to do is leave us a key or sign a key release at the Leasing Office. Our Cleaning Technician will check out the key and return it when he/she has completed the job. If you are going to be scheduling on a regular basis, you can sign a permanent key release so that you will not have to remember to sign one every time you are scheduled for a cleaning.
Do you work on Saturdays?
Yes, we do work on Saturdays. When we have availability.
What does happiness guaranteed means?
If you ever feel that you have not received the best overall service possible, please let us know. Our 24 hour guarantee says that we will come back to your home, free of charge, to correct anything not cleaned properly. Sometimes people choose to switch to a completely new service before giving us the opportunity to act on our most important motto... Happiness Guaranteed. Friendly, personalized service is our goal, so call us, talk to us, and let us know what we can do to serve you better. Somebody is always here, Monday through Friday, between the hours of 8:30 a.m. - 5:00 p.m.
What is our cancellation policy?
We understand that situations arise that cause us all to change our daily schedules. In order to continue to provide you with the highest quality staff - and, more importantly, try to keep you with the same person each week - we make every effort to keep our staff working. If a cleaner is constantly getting their work canceled without compensation, they will leave to find a more consistent working environment. Because of this, we request that all customers give 24 hour notice for all cancellations. Cancellations without this advance notice will be subject to a $10.00 surcharge. If we arrive at the home and you cancel once we have made the trip out there, we reserve the right to charge a $25.00 trip fee.

We guarantee our work!


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VIA Maid Services Located at 6075 Roswell RD NE Suite 635, Atlanta, Georgia. Telephone: 404-531-4149. .